Effective Date: 09/04/2026
At 4UK Sofa Cleaners Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://4uksofacleaners.co.uk), contact us, or use our cleaning services, in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We collect personal data that you voluntarily provide to us, as well as data collected automatically when you use our website.
Information you provide to us:
- Identity and Contact Data: Name, email address, phone number, and billing/service address when you request a quote, book a service, or contact us via WhatsApp or email.
- Communication Data: Records of your correspondence with us regarding your cleaning needs.
Information collected automatically:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, pages viewed, and the links you click, collected via cookies and similar tracking technologies.
2. How We Use Your Data
We use your personal data for the following purposes:
- To provide our services: To schedule and deliver sofa, carpet, and other cleaning services at your property.
- To communicate with you: To respond to your inquiries, send quotes, and provide customer support.
- To process payments: To manage billing and invoicing for services rendered.
- For marketing and advertising: To deliver relevant website content and advertisements to you (including Google Ads) and measure the effectiveness of our marketing.
3. Cookies and Google Ads Tracking
Our website uses cookies to distinguish you from other users, providing a better experience and helping us improve our site.
Because we use Google Ads, we specifically use tracking cookies to:
- Measure Conversions: Understand when a click on our ad leads to a booking or inquiry.
- Remarketing: Serve relevant ads to you on other websites after you have visited our site. Google may use cookies to serve ads based on your past visits to our website. You can opt out of Google’s use of cookies for personalized advertising by visiting the Google Ads Settings.
4. How We Share Your Data
We do not sell your personal data to third parties. We only share your data with trusted third parties who assist us in operating our business, such as:
- Service Providers: IT and website hosting platforms (e.g., WordPress).
- Analytics and Advertising Partners: Google Analytics and Google Ads, to help us understand website traffic and run advertising campaigns.
- Legal Obligations: If we are required to disclose your information to comply with legal obligations or to enforce our Terms and Conditions.
5. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request access to your personal data.
- Request correction of incomplete or inaccurate data.
- Request erasure of your personal data (the “right to be forgotten”).
- Object to processing of your personal data for direct marketing.
- Request restriction of processing of your personal data.
- Request the transfer of your data to a third party.
If you wish to exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
4UK Sofa Cleaners Ltd, Email: info@4uksofacleaners.co.uk, Phone: +447761113095, Address: Ground Floor 285 Fore Street, London, N9 0PD