General Service & Booking

Where do you offer your cleaning services? 
We provide professional cleaning services across London. Our team operates anywhere inside the M25.

Are your cleaning products safe for children and pets? 
Absolutely. We prioritize the health and safety of your family. We use safe, eco-friendly cleaning solutions and powerful steam machines that eliminate 99.99% of common household bacteria without leaving harmful chemical residues behind. (Plus, we offer up to 20% off deep cleaning for homes with children and pets!)

Do you offer a customer satisfaction guarantee? 
Yes, all our services are backed by a 100% customer satisfaction guarantee. Our priority is leaving you with a cleaner, fresher living space and results you can see and feel.

Stain Removal & Cleaning Expectations

Can you guarantee that every stain will be removed? 
We believe in clear and honest communication. Because every stain is different (depending on the substance, the fabric, and how long it has been there), a 100% removal cannot be guaranteed without a visual inspection. However, before we start any job, we will explain our cleaning process and give you a realistic expectation of the results.

How long does it take for carpets and sofas to dry after steam cleaning? 
While our powerful vacuum systems extract the vast majority of the moisture during the cleaning process, drying times can vary. Typically, carpets take about 4 to 6 hours to dry completely, while sofas may take 2 to 4 hours. Good ventilation in the room will help speed up the drying process.

Specific Cleaning Services

How do you clean leather sofas? 
Cleaning leather requires extreme sensitivity and professional equipment. Improper methods or harsh chemicals can easily damage the material and affect its texture. We use specialized, safe techniques designed specifically to nourish and clean leather safely.

Do you need to take my curtains down to clean them? 
No, in most cases we do not need to remove your curtains. We use deep steam cleaning technology that allows us to clean your curtains while they are still hanging. This process effectively removes hidden dust, allergens, and bacteria without the hassle of taking them down.

What is included in your mattress cleaning service? 
Mattresses can harbor dust mites, dead skin cells, and bacteria. Our mattress cleaning utilizes high-powered vacuuming and steam cleaning to lift dirt from deep within the fibers, sanitizing the mattress and leaving it fresh and safe for a good night’s sleep.