Terms & Conditions | 4UK Sofa Cleaners

In these Terms and Conditions:

Company” refers to 4UK Sofa Cleaners Ltd., the owner and operator of the 4UK Sofa Cleaners brand.
“Customer” refers to the individual or entity booking the service.
“Service(s)” refers to professional cleaning of sofas, carpets, chairs, mattresses, floors, and curtains at residential or commercial premises.

Bookings are confirmed only after the customer pays a non-refundable deposit of 30% of the estimated total service cost.
By making a booking, the customer agrees to pay the remaining balance upon completion of the service, unless otherwise agreed in writing.
Bookings may be made via website, phone, email, WhatsApp, and other social media platforms.

Initial estimates are provided based on photos and information supplied by the customer.
The Company reserves the right to adjust the final price if the condition, quantity, or type of items differs materially from the information provided.
The final price will not exceed the initial estimate unless additional services are requested and agreed in writing.

Discounts for homes with children and/or pets are applied according to total booking value:
- £100+ → 10% off
- £150+ → 15% off
- £200+ → up to 20% off
Discounts are applied at the Company’s sole discretion and only to bookings exceeding the minimum service charge.
Single-item or very small bookings may not qualify for discounts.

Payments can be made by cash, card, or approved online payment methods.
All prices are inclusive of applicable UK VAT unless otherwise stated.
Failure to pay the remaining balance upon completion may result in legal action to recover the debt.

Customers must provide at least 24 hours’ notice to cancel or reschedule a booking.
Late cancellations or no-shows may result in forfeiture of the deposit and/or a fee of up to 50% of the estimated service cost.
The Company will make every effort to accommodate rescheduled appointments.
Deposit refunds are subject to the Company’s cancellation policy.

Customers must ensure that the property is safe and accessible for the Company’s staff.
Fragile or valuable items must be removed or clearly marked.
Children and pets must be supervised during service to ensure their safety.

Company staff may photograph or video the items to be cleaned during the initial inspection, and if deemed appropriate, during and after the cleaning process.
These images and videos serve to document the cleaning performed, including stains removed or remaining, and may be used as evidence in case of disputes.
By confirming the booking, the customer provides explicit consent for this purpose.
Such media may also be used by the Company for promotional purposes (website, social media) if separately agreed.

4UK Sofa Cleaners is fully insured for professional cleaning services.
The Company shall not be liable for pre-existing damage or undisclosed items.
Minor discoloration, wear, or other effects due to age or previous cleaning cannot be claimed against the Company.
The Company’s liability for any loss or damage shall not exceed the amount paid by the customer for the relevant service.

Customer information (name, address, contact details, photos) is collected and stored securely, used solely to provide the cleaning service and process payments.
Data will not be shared with third parties unless required by law.
The Company complies with UK GDPR regulations.

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By booking a service with 4UK Sofa Cleaners, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.